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Business Office Specialist - F/T - Make a Difference at Optimal!

Department: Clerical/Administrative
Location: Lancaster, CA


The Business Office Specialist coordinates and assists the Executive Director and Business Office Manager (BOM) in maintaining the paper flow of clerical functions in the office.



  • At least two (2) years’ experience in health care data entry (preferred).

  • At least one (1) year of pervious health care related billing experience (preferred).

  • High school graduate or equivalent, two (2) years college preferred.



  • Able to type 50 words per minute

  • Word processing skills

  • Personal computer skills

  • Business machine knowledge

  • Medical terminology



  • Willingness to maintain comprehensive working knowledge regarding information systems and applicable software programs



  • Provide office functions including, but not limited to, handling correspondence and word processing for hospice organization, maintaining minutes of meetings, managing incoming calls, filing clinical notes, maintaining administrative and clerical files; and ensuring postage is purchased and kept on hand.

  • Assist BOM in maintaining minutes of meetings.

  • Assist BOM in ensuring all doctor's order forms and related forms are completed and signed in compliance with Medicare and Medicaid regulations; place forms and applicable documents into patient files; Assists BOM in sending doctor's orders to physicians when received from nurses for his/her signature; keeps current log of what is sent to make sure it is returned with signature.

  • Assists BOM in keeping all manuals up-to-date as assigned.

  • Assist BOM in closing out patient's clinical record when discharged.

  • Enter DARs and log/track their submission.

  • Assist BOM in accurately entering patient billing data.

  • Assist BOM in accurately processing and billing Medicare, Medicaid, private payer and patient claims in accordance with payor requirements and organization policy.

  • May assist in the preparation of monthly billing and accounts receivable reports; alerts appropriate management team members regarding late or missing documents for billing.

  • Establish and maintain positive working relationships with patients, payers, and other customers; maintain confidentiality of patient and organization information at all times.

  • Maintain adequate inventory of medical supplies/items needed to provide appropriate patient care; notifies the supervisor when inventory needs to be restocked.

  • Alert appropriate management team members regarding late or missing daily activity reports or missing support documentation.



  • Must comply with company policies, procedures and processes in addition to Hospice and Homecare rules and regulations.

  • Must be dependable and flexible in work schedule

  • Must comply with harassment and discrimination policies.

  • Must foster good working relationships.


  • Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices)

  • Walking/mobility, reaching, bending, lifting

  • Ability to hear and respond to pages

  • Ability to read and write and to follow written and oral instructions

  • Ability to communicate with residents and others

  • Ability to understand and apply training and in-service education



  • Competitive salary commensurate with experience
  • Medical, Dental, Vision, Life Insurance & more
  • HSA and 401(k) available
  • Tuition Reimbursement
  • Paid Holidays & PTO



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