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Service Coordinator- Thur-Mon -F/T w/Benefits! Make a Difference at Optimal!

Department: Clerical/Administrative
Location: Bakersfield, CA

WORK SHIFT: 

Thursday-Monday

Monday, Thursday and Friday 9am-6pm

Saturday 8am-5pm

Sunday 8am-4:30pm

 

JOB SUMMARY:

The Service Coordinator  serves as the primary contact for all external and internal referrals and requests for information regarding hospice services. Evaluate status of referred to make appropriate staff assignment. Works directly with Admit Nurse, RN, MSW, SC and/or Community Educator to schedule first visit within established guidelines. Follows all referrals until an outcome of admit or decline of service. Use customer service skills to build relationship with all referral sources to increase number of patient referrals. The skills and knowledge needed to provide such service may be gained through education, training or experience.

 

QUALIFICATIONS:

  1. Prefer (2) years experience in a healthcare related customer service position
  2. Strong interpersonal and communication skills
  3. Excellent customer service experience/skills
  4. Adept at handling sensitive and confidential situations
  5. Computer skills including Word & Excel and ability to learn company software program
  6. Understands philosophy of Hospice concept and needs of the terminally ill.
  7. Demonstrates effective and diplomatic telephone communication skills.
  8. Bi-lingual Spanish desired

 

JOB DUTIES:

 

  1. Receives and manages all internal and external referrals for hospice services. Evaluates status of referred to schedule appropriate first contact. Contacts patient/family to establish an appointment time.
  2. References daily schedule and schedules first contact with patient/family. Contacts appropriate staff with information for first visit. Creates patients initial patient record and enters any available information including driving directions. Email scanned faxes to assigned staff.
  3. Follow referred patient until confirmation of admission or decline of hospice services. Track and with assistance of Marketing follow-up with all patients who are not admitted for possible future admission. Inform referral sources of status of non-admitted patients that were not evaluated by clinical staff.
  4. Assist with obtaining missing or incorrect insurance information. Correct and/or enter information as obtained.
  5. Create professional and positive relationships will all referral sources to ensure customer service expectation are met.
  6. Display courtesy, cooperation, and respect towards patients, physicians and fellow workers in all telephone and personal interactions in order to create a positive public image and harmonious work environment.
  7. Demonstrate teamwork skills. Meet departmental requirements including, but not limited to attending and participating in department in-services and meetings.
  8. Is enthusiastic and energetic in the completion of assigned duties and instills this enthusiasm in those with whom he/she works.
  9. Additional duties, marginal or essential, as assigned by the Service Center Manager.

 

BENEFITS & COMPENSATION:

  • Competitive salary commensurate with experience
  • Medical, Dental, Vision, Life Insurance & more
  • HSA and 401(k) available
  • Tuition Reimbursement
  • Paid Holidays & PTO

 

 

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